Privacy Policy – VR Healthy
At VR Healthy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website and enquiry forms. Our platform helps patients connect with doctors, hospitals, and healthcare providers for consultations, diagnostics, and treatment assistance.
Important Notice
VR Healthy reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. We encourage users to review this page periodically to stay informed about any changes.
Who This Policy Applies To
This Privacy Policy applies to:
- Patients seeking healthcare information, consultations, or services through VR Healthy.
- Family members, guardians, attendants, or representatives acting on behalf of patients.
- Visitors and users of the VR Healthy website.
- Individuals who communicate with us through phone calls, emails, forms, chat support, or social media channels.
About VR Healthy
VR Healthy operates the website www.vrhealthy.co.in and related digital platforms, applications, and healthcare services. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
If you do not agree with any part of this policy, please discontinue the use of our website and services.
Information We Collect
We may collect the following categories of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Age and Gender
- City and Location
- Medical History and Health Concerns
- Appointment Preferences
- Insurance Information (if applicable)
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Referral Sources
- Session Duration
Health-Related Information
When you submit inquiry forms, consultation requests, or medical records, we may collect information related to your healthcare needs to provide suitable medical assistance and recommendations.
How We Use Your Information
We use your information for the following purposes:
- Scheduling consultations and appointments.
- Connecting users with healthcare professionals.
- Responding to inquiries and support requests.
- Improving website performance and user experience.
- Sending appointment reminders and service updates.
- Providing healthcare-related information and educational content.
- Conducting internal analytics and research.
- Complying with legal and regulatory requirements.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience. Cookies help us:
- Remember user preferences.
- Improve website functionality.
- Analyze visitor behavior.
- Measure website performance.
- Provide personalized content and recommendations.
Users may disable cookies through their browser settings; however, some website features may not function properly.
Marketing Communications
With your consent, VR Healthy may contact you through:
- Phone Calls
- SMS
- WhatsApp Messages
- Email Communications
- Push Notifications
These communications may include appointment reminders, healthcare updates, promotional offers, and wellness information.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe options available in our communications.
Data Security
VR Healthy employs industry-standard security measures to protect user information from:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
While we strive to maintain secure systems, no method of data transmission over the internet can be guaranteed to be 100% secure.
Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared with:
- Authorized healthcare professionals and medical partners.
- Diagnostic laboratories and healthcare providers involved in your treatment.
- Technology and service providers supporting our operations.
- Government authorities or regulatory agencies when required by law.
All third parties receiving information are expected to maintain appropriate confidentiality and security standards.
Data Retention
We retain personal information only for as long as necessary to:
- Provide healthcare services.
- Fulfill legal obligations.
- Resolve disputes.
- Enforce agreements and policies.
Once information is no longer required, it is securely deleted or anonymized.
User Rights
You have the right to:
- Access your personal information.
- Request corrections to inaccurate information.
- Withdraw consent where applicable.
- Request deletion of eligible personal data.
- Object to certain processing activities.
Requests can be submitted through our contact details provided below.
Third-Party Links
Our website may contain links to third-party websites. VR Healthy is not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites before sharing information.
Children’s Privacy
Our services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors without appropriate consent.
App Permissions Disclosure
If you use the VR Healthy mobile application, certain permissions may be requested:
Camera Access
- Video consultations with doctors.
- Uploading medical reports and documents.
Microphone Access
- Voice and video consultations.
Storage Access
- Saving reports and healthcare records.
- Uploading documents from the device.
Location Access
- Finding nearby healthcare providers and services.
Phone Access
- Directly contacting healthcare experts and support teams.
SMS Access
- Automatic OTP verification for secure login.
Image Upload and Medical Records
Collection
Users may voluntarily upload images, reports, prescriptions, and medical records through the platform.
Usage
Uploaded files may be used for:
- Medical assessments.
- Treatment monitoring.
- Consultation support.
- Personalized healthcare recommendations.
Security
All uploaded files are stored securely and accessed only by authorized personnel involved in service delivery.
Artificial Intelligence and Analytics
To improve our services, VR Healthy may use automated tools, analytics systems, and AI-powered technologies to better understand user preferences, website performance, and healthcare needs. Such processing is conducted with appropriate safeguards and privacy protections.
International Data Transfers
In some cases, data may be processed through secure service providers located outside your country. Whenever such transfers occur, we ensure appropriate security measures and legal safeguards are implemented.
Consent
By using the VR Healthy website, mobile application, or services, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
VR Healthy
Website: www.vrhealthy.co.in
Email: info@vrhealthy.co.in